Refund and Returns Policy
Last updated: [Insert Date]
1. Introduction
Welcome to https://www.daxro.store. This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased through our website. By making a purchase, you agree to comply with this policy.
2. Return Eligibility
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate the return process within 30 days of the purchase date.
2.1 Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
3. Return Process
To initiate a return, please contact our customer service team at [email protected] or +1 (602) 703-1083. You will receive instructions on how and where to send your item. You are responsible for the cost of return shipping unless the return is due to our error.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Shipping costs are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged upon receipt. To request an exchange, contact us at [email protected] with your order details and a description of the issue.
6. Customer Responsibilities
You are responsible for ensuring that returned items are securely packaged to prevent damage during transit. We are not liable for items lost or damaged in return shipping.
7. Contact Information
If you have any questions about this policy, please contact us:
- Email: [email protected]
- Phone: +1 (602) 703-1083
- Address: 7739 Northeast 12th Lane, Phoenix, Arizona 85082, United States
8. Policy Changes
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically for updates.